Privacy Policy

1. Who we are

24-7 SMS is an AI-powered SMS lead-response service based in Vancouver, British Columbia, Canada. This policy explains what information we collect, how we use it, and the choices available to you. It applies to our business subscribers and to individuals whose messages are processed through the service.

2. Information we collect

• Subscriber information: business name, contact name, phone number, email address, and billing information (processed by Stripe — we do not store card numbers).
• Message data: the content of SMS conversations handled by the service, sender phone numbers, and timestamps.
• Lead details: information customers share in conversation, such as name, service needed, location, and timing, which we organize into lead summaries for the subscribing business.

3. How we use information

• To generate automated replies and lead summaries for the subscribing business.
• To display conversations, notes, and lead statuses in the owner dashboard.
• To operate, maintain, and improve the service, and to provide support.
• To process subscription payments.

We do not sell personal information. We do not use message content for advertising.

4. Service providers

We use trusted third-party providers to run the service, including telecom and messaging infrastructure, AI language-model providers, cloud hosting, and Stripe for payments. These providers process data only as needed to deliver the service.

5. Text messaging consent

When a customer texts a business using 24-7 SMS, they receive automated replies related to their inquiry. Message and data rates may apply depending on their carrier plan. Customers can stop receiving messages at any time by replying STOP.

6. Data retention

We retain conversation and lead data for as long as the subscribing business maintains an active account, so owners can review history and follow up. Subscribers can request deletion of their account data by contacting us.

7. Security

We use reasonable technical and organizational safeguards to protect data, including access controls and encrypted connections. No system is perfectly secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.

9. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

10. Contact

Questions or requests: text 604-782-2489 or email steelvancity@icloud.com.